Which services support Service.Direct?
Service.Direct is intended for all continuous services in accordance with fixed agreements and provided by organisations that employ people, suppliers, and tools. A couple of examples:
ICT: service desk, technical management, application management, and functional management
HR or financial administration: service point and case management handle questions, requests, changes, and complaints
Facility management: service point and case management handle questions, requests, changes, complaints, resource management, property management, contract management, and supplier management
Customer service: service point and case management handle questions, requests, changes and, complaints
Which problems does Service.Direct solve for me?
Service.Direct is the ideal system for service providers that registers, classifies, and prioritises all types of notifications, safeguards the health of service processes, and processes all required information. Organisations can use Service.Direct to be able to better fulfil agreements and handle notifications right-away. Simultaneously, Service.Direct improves the internal efficiency. Bottlenecks regarding duration and deployment automatically become visible and knowledge is shared automatically, because this is integrated in the system’s display. Built-in reports reveal difficult clients, persistent problems and team members that don’t perform well (yet). Clients can register reports themselves through the end users portal and they can keep track of progress without time-consuming phone calls and email communication with the service desk.
